FAQ

Common questions

What is the expected delivery window?

Allow 1–2 business days for processing and usually 4–6 business days for carrier transit.

What can be returned?

Eligible defective and non-defective purchases can be returned or exchanged when requested within 30 days after delivery. Non-defective items must be new and unused.

How do I mail a return?

Request approval first. Use the free prepaid label included in the package; contact support if it is missing. There is no restocking fee.

How long does a refund take?

We process and initiate an approved original-payment refund within 10 days after the return is received. Bank posting time is separate.

Visit Contact Us for individual help.